Polityka zwrotu kosztów

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at shop@soundonapparel.com. Please note that returns will need to be sent to the following address:

Karol Stachowiak
Testaferrata Street, The Multiple
Forth Business Centre, level 2
Ta'xbiex, XBX1403
Malta

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at shop@soundonapparel.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union – Right of Withdrawal

If you are located in the European Union, you have the right to cancel or return your order within 14 days of receiving the last item in your order, for any reason and without justification.

How to start a request: Log in to your account at https://account.soundonapparel.com, go to your Orders, and submit a return or cancellation request. You can also contact us at shop@soundonapparel.com.

Exceptions: The right of withdrawal does not apply to custom or personalised items (including made-to-order print-on-demand products), which are exempt under EU consumer law.

Returning goods: Once you have notified us of your decision to withdraw, you must send the goods back within 14 days. Items must be in the same condition as received — unworn, unused, with tags, and in original packaging.

Refunds: We will process your refund within 14 days of receiving the returned goods or proof that you have sent them back, whichever is earlier. Refunds will be issued to your original payment method and will include the standard outbound shipping cost. We do not refund premium or express shipping upgrades. Note that your bank or card provider may take additional time to post the refund.

Return shipping: A return shipping fee applies, as shown during the return request process.

 

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at shop@soundonapparel.com.